But goodness, the lady working Friday afternoon of 3/22 needs some customer service skills. I just had someone yell at me and hang up on me when I asked to speak to a manager. All I wanted was an "I'm sorry" or for someone to check the website and say "hey, you're right. Not once apologizing for the coupon being wrong on the website. Try our delicious food and service today.
So I called the restaurant to let them know what the website says and the lady that answered talked over me the ENTIRE time. Located at 3208 Academy Ave, Portsmouth, VA 23703, our restaurant offers a wide array of authentic Chinese Food, such as Lemon Chicken, Hunan Beef, Curry Shrimp, Moo Shu Vegetable. I was only trying to give the driver an extra dollar tip. I showed the delivery guy and he said I could only use it in the restaurant, even though it doesn't say that anywhere on the coupon. Before I confirmed my order I found a coupon area on their site. On a side note, Trader Joe's Chicken Chow Mein is amazing and highly recommended! Jacky Chen's Chow Mein is a 1 star dish in comparison.Star star_border star_border star_border star_border 8 August 2023 Although this was quite frustrating, the rest of the food was good so I am giving it 2 stars overall.
Given that their version is so different, in my opinion it seems that providing a description or a picture would be the right thing to do for future customers. Instead of acknowledging that this could be confusing to customers, I was told repeatedly (in a condescending tone) that I must not have ever had Chow Mein and that the information that turned up in my Google search was incorrect. I think it is only fair that they include a description or a photo on their online menu so that customers know what they are getting. I have been a loyal customer at Jacky Chen's for many years and was really surprised by the response I received when I called to explain that what I received was vastly different from what I believed that I was ordering. Their website doesn't provide a description so for anyone else who might assume they are getting a noodle dish, I have provided a picture below so you can see what you will receive at Jacky Chen's. However, at Jacky Chen's it is a saucy cabbage, celery and chicken dish without noodles. I also googled Chicken Chow Mein and all the dishes look similar to the Trader Joe's version. For example, I eat Trader Joe's Chicken Chow Mein regularly and it looks like the picture below. I ordered Chicken Chow Mein which I assumed would be similar to the Chow Mein I have had at other places.
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